Quick to spam: Asking questions first…

Okay, so last week Monday, the first and busiest day of the new year at the service centers, all databases at the university were down for a while. It was unknown what the problem was, all we knew is that we had huge line of waiting students and we couldn’t so much as retrieve information about whether a student had already paid for their brand new laptop. Problem unknown, solution unknown, downtime.. unknown.

The day after, our boss e-mailed that they were aware of a problem with the courses and scheduling database. I e-mailed back and wrote “Are you aware of the problems that the service desk had yesterday due to this problem? I understand that sometimes these things can’t wait, but the first day of the year is rather unfortunate..”. The first question was the main question, but of course the last sentence caused a stir.

I appreciate my boss, she knows that I tend to skip to conclusions and open my e-mail client too quickly. She let me know today that this message gave the impression that I thought that this problem was scheduled maintenance and told me that they would never do scheduled maintenance on such a busy day. I told her I didn’t think it was scheduled maintenance, but I wasn’t sure. Thenagain, the question in my e-mail was more important than the remark afterwards, but that’s what stuck. Next time, I’ll only ask the question, and I won’t do it via e-mail. However…

I need to go cold turkey again, I think. A few months back, I solemnly swore that I would open my e-mail box less frequently and wouldn’t be so quick to shoot an e-mail across the globe anymore, but I’m back at my old level of sending out spam 🙁

I might be addicted to e-mail…